Terms of Use

These are the general terms for using Holp. They are deliberately short. If you have an account with us, read the subscriber terms as well — those cover payment, plans, cancellation and everything commercial.

Where these general terms and the subscriber terms cover the same ground, the subscriber terms take precedence.

Who can hold an account

You must be at least 18 and able to enter into a contract. Accounts are for businesses and the people who work in them.

To be clear, because the wording elsewhere in the industry muddles this: the age requirement applies to holding a Holp account, not to using a chat assistant on someone’s website. A visitor asking a shop about delivery is not agreeing to anything.

Holp is an AI assistant that answers questions from content a business has published. It is built to answer only from that content, and to say it does not know rather than invent something. That design holds up well. It is not infallible.

Where an assistant’s answer conflicts with a business’s own published terms, prices or policies, those documents win, not the chat window. A business is responsible for the content it gives its assistant.

We do not guarantee that the service will always be available, uninterrupted or error-free. We work hard at it, and we would rather say that honestly than promise something we cannot hold to.

Use Holp lawfully and decently. Specifically, do not:

• Break the law, or help anyone else to.
• Harass, abuse, threaten, defame or impersonate anyone.
• Upload malware, or anything designed to damage or interfere with the service.
• Reverse engineer, decompile or copy how Holp works, or try to extract the underlying models or prompts.
• Scrape the service, or hammer it with automated requests beyond normal use.
• Get round usage limits, security measures or access controls.
• Resell or rebadge Holp as your own product without our written agreement.
• Upload content you do not have the right to use, including other people’s copyrighted material and personal data you have no lawful basis to hold.
• Use Holp to generate content that is unlawful, deceptive or harmful.

If you do any of this we may suspend or remove access. Where the breach is serious or unlawful we may do so immediately; otherwise we will tell you what the problem is and give you a fair chance to put it right.

You did not sign up for anything and you are not in a contract with us. Two things are worth knowing anyway.

The answer came from that business’s own content

Holp reads what the business has published and answers from it. If an answer was wrong or out of date, the content behind it usually was too. Tell the business — it is the fastest way to get it fixed, and they can see the conversation.

Please do not type sensitive information into a chat box

No card numbers, no passwords, nothing about your health. Not on our chat and not on anyone else’s. A chat window is not a secure form. If you already have, ask the business to delete the conversation — they can.

What happens to your messages is covered in our privacy policy, in a section written for you.

Our stuff

Holp, the software, the brand and everything on this website belong to Holp Ltd or our licensors. Using the service does not transfer any of that to you. You may not copy, resell or redistribute it without our written permission.

Your stuff

Content you upload or connect stays yours. You give us permission to host, process and display it only so far as we need to in order to run the service for you. We do not claim ownership and we do not use it to train AI models — see the privacy policy for exactly what happens to it.

Where we stand on liability

Nothing here limits liability that cannot lawfully be limited. In particular, we do not exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under English law.

Beyond that, and to the extent the law allows:

• The service is provided as it is. We do not give warranties that it will meet your particular requirements or be uninterrupted.
• We are not liable for indirect or consequential loss, or for loss of profit, business, goodwill, or data.
• We are not liable for a decision you or anyone else took in reliance on something an AI assistant said.

If you pay for Holp, a financial cap on our liability applies and it is set out in the subscriber terms. If you do not pay for Holp, our total liability to you is limited to £100.

[TO CONFIRM BEFORE PUBLISHING] The £100 figure for non-paying users is a placeholder that a solicitor should sign off. Some UK SaaS terms use a nominal sum, others exclude liability to non-customers entirely, and which is enforceable depends on how the free tools are positioned. Do not publish this figure without advice.

Suspending or ending access

We may suspend or end your access if you break these terms, misuse the service, or do something that exposes us to legal risk. Where we reasonably can, we will tell you first and give you a chance to fix it. Where the problem is serious, unlawful, or a risk to other customers, we may act immediately.

If you hold a paid subscription, what happens to your account and data is set out in the subscriber terms.

Changes to these terms

We may update these terms. The date below tells you when they last changed. If a change materially affects customers, we will email account holders rather than rely on anyone noticing.

Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer rather than a business, this does not deprive you of the protection of the law where you live.

General

• If any part of these terms is found unenforceable, the rest still applies.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• You may not transfer your rights under these terms without our agreement. We may transfer ours if the business is sold, and you would be told.
• Nobody other than you and us has rights under these terms.

Contact

Last updated: 15 August 2026.

Related

• Subscriber terms — if you pay for Holp
• Privacy policy
• Cookie policy