6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel
Innovation is moving at a wild pace. It’s hard to believe it’s only been a little over a century since we first took flight for the first time.
Twelve decades later, we're able to hop onto a massive flying machine with 400 others, and be in a different country before we've even had a chance to take a short nap.
“It’s safe to say that most people take new technologies for granted, and it’s made humans the most impatient that we’ve ever been.”
The age of instant answers and short attention spans
We no longer wait for help; we expect it to arrive instantly because that's what we've got used to. We want immediate answers, and if we don't get them, we tend to get a bit grumpy.
Also, 21st-century humans get bored, really quickly. We instantly reach for our phones within seconds of waiting in a queue or sitting in a hotel lobby.
We crave information, connection, and entertainment to fill that boredom gap.
This shift is significant for hotels, restaurants, and attractions. They have to cater for customers or guests who expect fast, friendly assistance and gratification wherever they go.
And this is where HOLP comes in.
HOLP brings answers into the real world, right where people need them most.
Well, you might be thinking, isn’t that what ChatGPT or Perplexity already do?
It’s a fair question and one I get asked a lot. Those platforms are brilliant at pulling from vast amounts of general data, but that data isn’t always correct, current, or specific to your business.
So while ChatGPT can give a decent guess to most things, it can’t reliably answer something as precise as:
“Is the lasagna on the menu gluten-free?”
HOLP is different. It’s trained on your trusted information, not the internet’s, so every answer is accurate, consistent, and in your brand’s voice.
And with HOLP QR codes, those answers aren’t just available anytime, they’re also available anywhere.
With HOLP’s unique features, there are countless ways it can be used across hospitality, travel, and tourism that you might not have imagined. We’ve highlighted a few in this blog, take a look.
HOLP use cases for hospitality travel and tourism businesses
When the Table Becomes the Waiter
Picture this: you're seated at your favourite restaurant, glass of wine in hand, and a small QR tag on your table reads, “Need a hand? Ask me."
You scan it. HOLP, your friendly AI assistant, pops up (no download required). You ask for today's specials and mention you're vegetarian and not a fan of mushrooms. HOLP recommends the butternut squash lasagna with a crisp Chardonnay to match. You tap to order, and it's sent straight to the kitchen.
For restaurants, HOLP turns everyday items like coasters, menus, and table cards into digital hosts. It's the kind of brilliant service that feels surprisingly human.
The Concierge That Never Sleeps
It's very late when you arrive at your hotel. You might have had one too many gin and tonics.
You can't find the Wi-Fi code. You fantasize about a bacon sandwich in the morning, but can't remember when breakfast ends.
You notice a small QR code beside the bed with a little note saying 'Need help? Scan me'.
Up pops your virtual concierge directly on your phone.
A bit blurry-eyed, you ask HOLP your questions. It answers within seconds, in the hotel's preferred tone of voice.
You get exactly what you need. The bonus: A hotel staff member has one less call to deal with at 1.30 in the morning. Everyone rests easier.
Help When You’re Lost Abroad
When on holiday, you’ve probably experienced something like this.
You've had a great day in a new city. You're in a rush to get the last bus back to the hotel. The bus station signs might as well be hieroglyphs.
You're tired, a bit sweaty, and worried it's going to leave without you.
But then you notice a small QR code on the timetable board that says "Need help?" Scan me. So you do.
Up pops HOLP on your phone. It's friendly, clear, and speaks your language.
You ask, “Which bus goes to the city centre?"
It tells you. You ask when it leaves. It shows the time and points to the right platform.
Suddenly, you're not lost. You're on your way.
That's what HOLP does best. It turns a confusing moment into a calm one. For travellers everywhere, that kind of instant help can stop a good day from becoming a nightmare.
Attractions that talk back
You're standing in front of an old portrait. The kind that stares back at you, no matter where you move.
Beside it, a small sign reads “Ask me anything."
You scan the special HOLP QR code. The screen comes alive. A friendly voice powered by HOLP greets you as if the painting itself has something to say.
You ask about the scandal everyone has been whispering about. It answers clearly, with detail, and a touch of personality.
Each question uncovers another layer of the story. Suddenly, you're not just looking at history. You're having a conversation with it.
For museums, galleries, and heritage sites, HOLP turns exhibits into voices of the past, creating amazing customer engagement.
Queues That Entertain
No one enjoys waiting in line. But what if the queue could talk to the people waiting in it?
Guests scan a QR code on the barrier, and an AI assistant appears on their phone — styled in the attraction’s branding and ready with a quick quiz about the ride.
It shares fun facts, a few surprises, and even suggests which ride they should try next.
For guests, the wait suddenly feels shorter. Their excitement builds, and the queue becomes part of the experience, not just time to kill.
HELP Behind the Scenes
In hospitality, how good the guest experience depends on what happens behind the scenes.
Every hotel, restaurant, or attraction has that one person who knows how everything works. They remember how to restart the booking system, where the maintenance logs are kept, or how to process a refund.
When they’re off, things slow down and frustration builds.
A private HOLP assistant can fix that. It learns from manuals, checklists, and internal guides, so the correct information is always available, no matter who’s working that day.
No more searching through folders or waiting for the person who “knows it all.” Just quick, reliable answers that keep the operation running smoothly and the guest experience seamless.
The New Normal of Help
Whether you agree with it or not. Artificial intelligence has seamlessly woven itself into our everyday lives, and it's here to stay.
Understandably, some see AI as a bad thing, especially in hospitality, where excellent customer service has always been about human connection.
But AI doesn't have to change that. It can just be there when team members are busy.
It's the helper who doesn't need sleep and never gets tired of the same question.
It's the extra hand when the queue is longer than usual.
It's the steady voice that points people in the right direction when a human isn't available.
People remember how they’re treated. The best businesses know that providing a great customer experience is imperative to success.
HOLP makes that possible by putting trusted AI assistance anywhere it’s needed, 24/7.
“HOLP helps organisations bring helpful AI into the real world. If you can imagine it, HOLP can probably power it.”
From smart restaurant tables and late-night hotel concierges to museum guides that talk back and theme park queues that entertain, AI help is already transforming hospitality, travel, and tourism. And these are only a few examples of what’s possible.
In the coming weeks, we’ll be exploring even more ways HOLP is bringing real-world AI help to other industries, from real estate to retail and beyond.
