have

questions?

Have questions about Holp’s AI helpdesk chatbot, setup, support, or pricing? Find answers here — or try chatting with Holp live.

AI Helpdesk FAQs

  • Yes — Holp is trained directly on your own content.
    It learns from your website, help pages, FAQs, and documents, so the answers it gives are accurate, relevant, and on-brand. You stay in control of what it knows, and you can easily update or add new info anytime.

  • It hands things over to a human — seamlessly.
    When Holp can’t help, it collects the right details and notifies your team. You’ll never miss a message or leave a customer hanging.

  • Yes — Holp works with any website.
    You can add it to your site with one line of code. We also have a WordPress plugin, and we support builders like Wix, Squarespace, Shopify, and more.

  • We’re here when you need us.
    You’ll get friendly, responsive support from a real person — not a ticketing black hole. We also guide you through setup and help you get the most out of Holp over time.

  • Yes — security and privacy come first.
    Holp is built with enterprise-grade security, including end-to-end encryption and GDPR compliance. Your data stays safe, and you stay in control.

  • Holp works well across a wide range of industries — especially those with busy websites and lots of customer questions. It's a great fit for e-commerce, education, services, events, tourism, visitor attractions and charities.

    If your customers need fast, helpful answers and your team wants fewer repetitive enquiries, Holp can help.

Contract & Costs

  • Yes, every plan comes with a 14-day money-back guarantee. If you decide Holp’s not for you, just let us know within the first 14 days and we’ll refund you in full — no questions asked. We might ask for feedback, but it’s totally optional. Refunds are processed within 3–5 business days.

  • If you join during our early access period, your discounted rate is locked in for the lifetime of your subscription. For new customers, pricing may change in the future — but we guarantee all current plans for at least 12 months.

  • No — setup is included with both Starter and Pro plans. For now, every new Holp account is onboarded by our team, so you’ll get hands-on help to get everything working smoothly. Pro includes a deeper, more tailored setup, and a dedicated account manager for ongoing support.

    Starter includes 24/7 help from Holp (our AI assistant), and if Holp can’t help, you’ll be routed to a friendly human during UK business hours — at no extra cost.

  • No lengthy contracts. All plans are monthly rolling, and you can cancel anytime. If you do, your plan stays active for the rest of the month — no penalties or extra charges.

  • We’re open to it! If you’re a charity, just get in touch — we’ll do our best to make Holp work for your budget.

    Email info@holp.ai

  • Yes — you’ll receive a full VAT invoice when you pay. If you’re paying by bank transfer (BACS), the invoice will be issued through our Revolut business account and sent to you by email.

  • Yes, we do! If you’d like to refer others to Holp or explore affiliate opportunities, just get in touch — we’d love to chat and see how we can work together.

  • We accept payment by BACS (bank transfer) and Direct Debit — ideal for businesses that don’t use credit cards. If you need an invoice with payment instructions, just let us know and we’ll send it over.

Still Have
Questions?

Would you rather speak to a human? No problem, we’re here to help. If you didn’t find what you were looking for, just drop us a message and we’ll get back to you as soon as we can.