https://www.holp.ai/guides daily 0.75 2025-10-05 https://www.holp.ai/guides/adding-knowledge monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/b055110c-d5ee-4569-89fd-eaaf8ef0dae1/dashboard-step-1.png Guides - Getting started &amp; adding knowledge - Step 1: Choose How to Add Knowledge When you first open the Knowledge section, you’ll see two options: Manual entry — type or paste in FAQs, policies, or guides. PDF import — upload documents like manuals, brochures, or reports. Both methods feed HOLP with the information it needs to answer questions. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/abe6feed-f2dc-47be-a60d-d11022bc74be/dashboard-step-2.png Guides - Getting started &amp; adding knowledge - Step 2: Add Knowledge Manually If you choose Manual entry, you’ll land on a simple form. Here you can: Give your entry a name (e.g. Opening Hours). Pick a category (for organising, not visible to customers). Add the answer (facts, details, or explanations). Optionally add a reference link and keywords. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759444107526-A4XX9GZPV4DWSB5WNW0K/HOLP-Guide-Step-3.png Guides - Getting started &amp; adding knowledge - Try the Demo HOLP generates a demo assistant instantly. You can type in a few questions your visitors might ask and see how HOLP responds using your website content. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759444106514-W7T49N9FY6DE417UEPR5/Frame+5.png Guides - Getting started &amp; adding knowledge - Confirmation & Next Steps You’ll see a page confirming your HOLP assistant is ready to go . Click Access Your Dashboard to continue. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759444108377-ZPMRC7X13Z8WJB5WQCEV/HOLP-Guide-Step-4.png Guides - Getting started &amp; adding knowledge - Save Your HOLP To keep your new assistant, enter your name, email address, and a password. Click Save Your HOLP and you’ll be taken straight to your dashboard. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759444106472-D16IHNJFTE7BOHU8C1FJ/HOLP-Guide-Step-1.png Guides - Getting started &amp; adding knowledge - Click “Start for Free” From the HOLP website, click the green Start for Free button in the top-right corner (or in the hero section). https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759444107423-4S78HRWTTNVPZR32EXB9/HOLP-Guide-Step-2.png Guides - Getting started &amp; adding knowledge - Enter Your Website ADDRESS Add the link to your website. HOLP will use this to power the demo and show how it can answer questions based on your content. Include https:// https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/a3bbdef6-fe6d-4de7-95bf-01a3ad3bc6d4/dashboard-step-3.1.png Guides - Getting started &amp; adding knowledge - Step 3: View Your Knowledge List Once saved, your new entry appears in the Knowledge list. If it’s your first, you’ll only see one entry here. Use the + Add more knowledge button to keep building. Over time, this page will grow into a library that HOLP can draw from. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/3d30457e-9761-4da0-b4c0-368710814770/dashboard-step-4.png Guides - Getting started &amp; adding knowledge - Step 4: Upload a PDF When you click Add more knowledge again, you can choose PDF import. A pop-up will appear letting you upload your file (up to 10MB). HOLP will scan the document and extract the text into your assistant’s knowledge base. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/474b45a7-54e9-4649-bc17-9e5f99bddc47/dashboard-step-5.png Guides - Getting started &amp; adding knowledge - Step 5: Check the Upload After uploading, you’ll return to the list page. You’ll see your PDF listed with a loading icon — this means HOLP is feeding on the content. Once it’s ready, you can click Edit to review or fine-tune the entry. https://www.holp.ai/guides/customisation monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/c600b302-b3a8-4e1a-94e4-a5321980e41f/customisation-step-1.png Guides - How to Customise Your HOLP Assistant - The customisation page This is the Customisation page, where you make HOLP look, sound, and feel like part of your brand. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/69bbd07e-a3d7-4f34-84dd-b31cfb338e2b/customisation-step-save.png Guides - How to Customise Your HOLP Assistant - Save Your Changes Once you’re satisfied with the identity, branding, and starter questions, click 'Save changes’. Your assistant is now customised to match your brand. You’ll notice a Public Link button in the top right. This opens your HOLP in a browser window; this is your special HOLP Link you can share, anywhere you want. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759450964008-4ZVILTJZMXO6IFPWI2WC/customisation-step-4.png Guides - How to Customise Your HOLP Assistant https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759450962845-GV1N9WG8ICN6B9T91SEI/customisation-step-4.2.png Guides - How to Customise Your HOLP Assistant https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759450962825-7FIF31AJXM95313D694Y/customisation-step-4.3.png Guides - How to Customise Your HOLP Assistant https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1759450963827-4EPC751RJPDIQNUYU42Q/customisation-step-4.4.png Guides - How to Customise Your HOLP Assistant https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/2c88111b-b852-43b2-b900-fd5f30225a07/customisation-step-5.png Guides - How to Customise Your HOLP Assistant - Appearance & Branding Now customise HOLP’s look so it blends seamlessly with your site and brand. Review the preview panel as you make changes to see how it looks: Widget icon → Choose the chat button style or keep the default one. There are five to choose from. Brand colour → Select your main brand colour. Button text colour → Make sure text and icons are easy to see. Logo → Upload your business logo. Transparent logo background → Select a colour of the background if your logo is transparent. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/a7d88c23-3e56-4827-ae43-6d3062ce4439/customisation-step-2.png Guides - How to Customise Your HOLP Assistant - Preview & Test As you make changes, the Preview area on the right updates to show how HOLP will look. Your changes don’t go live until you click Save. You can also test HOLP directly here by asking questions — a great way to see how your tone and greeting feel in action. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/f7f83423-840f-452c-a7e5-c1308c724b42/customisation-step-6.png Guides - How to Customise Your HOLP Assistant - Suggested Queries Add up to 9 starter questions. These appear in the Common Questions section underneath the chat field. They help guide people and spark interaction. For example: What are your opening hours? How much does it cost? Do you offer bulk discounts? You can add up to 9, but I suggest adding only 3-4 to avoid overwhelming people. Make sure to click the Save queries button at the bottom once you’ve added them. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/f48194e5-fbf9-44c8-b956-172da21489f5/customisation-step-3.png Guides - How to Customise Your HOLP Assistant - Identity & Behaviour Start by giving your assistant its name, choosing a brand tone, and writing a greeting message. The Assistant name is what customers will see when they chat with HOLP. The Brand tone changes how your assistant speaks (friendly, formal, casual). The Greeting message is your assistant’s first hello — keep it short and welcoming. https://www.holp.ai/guides/website-embed monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/0af4ad22-df8b-4684-acf8-be44497c53ed/customisation-step-7.png Guides - How to Embed HOLP on Your Website or share your Holp Link - Add HOLP to your website Click Add HOLP to your website (top right) to grab your embed code. You’ll see three placement options: Chat widget → HOLP appears as a floating chat button (recommended). Search bar → HOLP acts as a smart search box. Inline → Place HOLP directly inside a page, like a help centre. Copy the embed code and paste it into your website’s <head> section. In Squarespace, you’ll find this in the “Custom Code” area. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/69bbd07e-a3d7-4f34-84dd-b31cfb338e2b/customisation-step-save.png Guides - How to Embed HOLP on Your Website or share your Holp Link - Save, Share, or Embed Once you’re happy with the identity, branding, and starter questions, click Save changes. Your assistant is now customised and ready to go. In the top-right corner you’ll see three important buttons: Public Link → Opens your HOLP in a browser window. This is your unique link that you can share anywhere — in emails, on social media, or even as a standalone help page. Save changes → Saves any updates you’ve made to your assistant. Add HOLP to your website → Opens the embed options so you can place HOLP directly onto your site. https://www.holp.ai/guides/qr-codes monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/54092781-766c-43c8-a208-053d67be9249/3-qr-code-guide.png Guides - How to Create HOLP QR CODES - Step 3: Create a QR Code (Specific Knowledge Entries) If you want the QR code to link to something more specific, for example, a product FAQ or a single guide, uncheck “Use full knowledge base.” You can then choose one or more specific knowledge entries from the list. This allows you to create targeted QR codes that only show information relevant to that topic. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/92dbe482-e15e-403e-a214-07bfee2a613e/1-qr-code-guide.png Guides - How to Create HOLP QR CODES - Step 1: Open the QR Code Page In your dashboard, go to QR Codes in the left-hand menu. You’ll see the QR Code overview page. Click + Create QR code to get started. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/74f6c2df-c7f5-4476-a30d-d8528f8ede9a/2-qr-code-guide.png Guides - How to Create HOLP QR CODES - Step 2: Create a QR Code (Full Knowledge Base) On the Create QR Code page, give your QR code a name and an optional description (this is just for your reference). If you want the QR code to give access to your entire assistant, keep Use full knowledge base selected. This means anyone scanning the code can ask any question HOLP is trained on, not just a single topic. This option works best when you want to give people broad access — for example: On flyers, posters, or brochures, so anyone can explore all your services On business cards, giving quick access to company-wide information At events or trade shows, where people might have lots of different questions Think of this as your “all-access” QR code — it’s like carrying your entire support team in a single scan. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1c413a82-d9b4-4e81-bd29-1aa5776c17aa/4-qr-code-guide.png Guides - How to Create HOLP QR CODES - Step 4: View and Manage Your QR Codes After creating a QR code, it will appear in your QR Code list. From here you can: Download it to use in print or online Test it to make sure it works correctly Edit or Delete it at any time The number of QR codes you can create depends on your HOLP plan. https://www.holp.ai/guides/conversations monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/dbdcbc1e-da47-4e64-92f1-16e12e5195d7/Conversations-guide.png Guides - How to Use the Conversations Area in HOLP https://www.holp.ai/guides/category/HOLP+SETUP+GUIDES monthly 0.5 https://www.holp.ai/insights daily 0.75 2025-11-12 https://www.holp.ai/insights/how-ai-is-transforming-hospitality-travel-and-tourism monthly 0.5 2025-11-12 https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/03de52c9-719a-444c-a050-1887b5345ce2/holp-hospitality-blog-image-2.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/14827cfa-43c0-4d94-a0fc-851ee114e886/holp-hospitality-blog-image-1.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/7a6b2fb9-330b-4223-a75c-40d28727a5fb/holp-hospitality-blog-image-3.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/1762903875381-79PMGNU92I8HHIG3WIBJ/holp-hospitality-blog-main-1.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/e4bfed4a-1fc3-4fe6-9573-855a67d83569/holp-hospitality-blog-visitor-attraction-image.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/8e2f72d7-6fe4-4d16-9914-753e1a4eebb3/holp-hospitality-blog-restraunt-1.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6882b68017fb2e2183769e91/8ddeaae1-e406-4b26-8b85-a0c5b106112f/holp-hospitality-blog-engineer-image.jpg Insights - 6 Clever Ways AI Could Redefine Help in Hospitality ANd Travel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. 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